This Customer Master Agreement ("Agreement") is entered into between KloudOne Services ("KloudOne") and the customer ("Customer") for the provision of cloud services as detailed below. This Agreement sets forth the terms and conditions governing the use of KloudOne's services and establishes the rights and responsibilities of both parties.
Services:KloudOne agrees to provide the Customer with the following cloud services:
Cloud Hosting: Provision of hosting infrastructure on a cloud platform
Dedicated Servers: Allocation of dedicated servers for the Customer's exclusive use.
VPS (Virtual Private Servers): Provision of virtualized server instances.
VPN (Virtual Private Network): Secure network connection for the Customer's data and activities.
The specific details of the services, including service level agreements, pricing, and any additional terms, will be outlined in separate service agreements, purchase orders, or addendums as applicable.
Customer Obligations:
The Customer agrees to:
Comply with all applicable laws and regulations governing the use of the services.
Provide accurate and up-to-date information during the account registration and service provisioning process.
Safeguard login credentials and ensure that they are not shared with unauthorized individuals.
Use the services in a manner that does not infringe upon the rights of others or violate any acceptable use policies.
Promptly notify KloudOne of any suspected unauthorized access or use of the services.
Cooperate with KloudOne in resolving any technical issues or support inquiries.
Payment Terms:
The Customer agrees to pay the fees as specified in the service agreements, purchase orders, or addendums. Payment terms, including billing cycles and methods of payment, will be outlined in the relevant service agreements, purchase orders, or addendums. KloudOne reserves the right to suspend or terminate services in the event of non-payment or late payment.
Confidentiality:
Both parties agree to keep all confidential information received from the other party confidential and to use it solely for the purpose of fulfilling obligations under this Agreement. Confidential information includes but is not limited to technical, financial, and business information that is identified as confidential or should reasonably be understood as such.
Intellectual Property:
KloudOne retains all intellectual property rights in the services and any related materials provided to the Customer. The Customer acknowledges that it does not acquire any ownership rights or licenses to KloudOne's intellectual property through this Agreement.
Term and Termination:
The term of this Agreement shall begin on the date of acceptance by the Customer and continue until terminated as per the provisions outlined in the service agreements, purchase orders, or addendums. Either party may terminate this Agreement for cause in the event of a material breach by the other party that remains uncured within a specified cure period. Upon termination, the Customer's access to and use of the services shall cease, and any outstanding fees or obligations shall become due and payable.
Limitation of Liability:
Customer Master Agreement This Customer Master Agreement ("Agreement") is entered into between KloudOne Services ("KloudOne") and the customer ("Customer") for the provision of cloud services as detailed below. This Agreement sets forth the terms and conditions governing the use of KloudOne's services and establishes the rights and responsibilities of both parties. Services: KloudOne agrees to provide the Customer with the following cloud services: Cloud Hosting: Provision of hosting infrastructure on a cloud platform. Dedicated Servers: Allocation of dedicated servers for the Customer's exclusive use. VPS (Virtual Private Servers): Provision of virtualized server instances. VPN (Virtual Private Network): Secure network connection for the Customer's data and activities. The specific details of the services, including service level agreements, pricing, and any additional terms, will be outlined in separate service agreements, purchase orders, or addendums as applicable. Customer Obligations: The Customer agrees to: Comply with all applicable laws and regulations governing the use of the services. Provide accurate and up-to-date information during the account registration and service provisioning process. Safeguard login credentials and ensure that they are not shared with unauthorized individuals. Use the services in a manner that does not infringe upon the rights of others or violate any acceptable use policies. Promptly notify KloudOne of any suspected unauthorized access or use of the services. Cooperate with KloudOne in resolving any technical issues or support inquiries. Payment Terms: The Customer agrees to pay the fees as specified in the service agreements, purchase orders, or addendums. Payment terms, including billing cycles and methods of payment, will be outlined in the relevant service agreements, purchase orders, or addendums. KloudOne reserves the right to suspend or terminate services in the event of non-payment or late payment. Confidentiality: Both parties agree to keep all confidential information received from the other party confidential and to use it solely for the purpose of fulfilling obligations under this Agreement. Confidential information includes but is not limited to technical, financial, and business information that is identified as confidential or should reasonably be understood as such. Intellectual Property: KloudOne retains all intellectual property rights in the services and any related materials provided to the Customer. The Customer acknowledges that it does not acquire any ownership rights or licenses to KloudOne's intellectual property through this Agreement. Term and Termination: The term of this Agreement shall begin on the date of acceptance by the Customer and continue until terminated as per the provisions outlined in the service agreements, purchase orders, or addendums. Either party may terminate this Agreement for cause in the event of a material breach by the other party that remains uncured within a specified cure period. Upon termination, the Customer's access to and use of the services shall cease, and any outstanding fees or obligations shall become due and payable. Limitation of Liability: To the extent permitted by applicable law, KloudOne's liability for any claim arising out of or related to this Agreement shall be limited to the fees paid by the Customer for the specific service giving rise to the claim. KloudOne shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Governing Law and Jurisdiction:
This Agreement shall be governed by and construed in accordance with the laws of The Federal Republic of Nigeria. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of the Federal Republic of Nigeria.
By accepting this Agreement, the Customer acknowledges that they have read, understood, and agree to be bound by its terms and conditions.
At KloudOne Services, we are committed to safeguarding the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when accessing our website and utilizing our services. By using our website or availing of our services, you consent to the practices described in this policy.
We collect personal information such as your name, email address, contact number, and billing details when you sign up for our services. Additionally, we gather information about your interactions with our website, including your IP address, browser type, pages visited, and referring website. We also utilize cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.
We collect personal information such as your name, email address, contact number, and billing details when you sign up for our services. Additionally, we gather information about your interactions with our website, including your IP address, browser type, pages visited, and referring website. We also utilize cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.
The information we collect is used to deliver and improve our services, customize your experience, respond to your inquiries and support requests, and provide you with relevant service-related announcements, updates, and promotional offers. We may analyze user behavior and website performance to understand trends, improve our website, and optimize our services.
To facilitate the delivery of our services, we may engage trusted third-party service providers who have limited access to your personal information and are bound by confidentiality obligations. We may also disclose your information if required by law, to enforce our legal rights, or to protect the rights, property, or safety of KloudOne Services, our customers, or others.
We prioritize the security of your personal information and implement industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of any personal information collected from children, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time, and we will notify you of any material changes by posting the updated policy on our website. Your continued use of our services after the changes constitutes your acceptance of the revised Privacy Policy.
If you have any questions or concerns regarding our Privacy Policy or the protection of your personal information, please contact us at [email protected]
